FAQ

General Questions

• What services do you provide?
  We offer fast, secure background checks and identity verification for Canadian businesses working with vulnerable populations.

• Who can use your services?
  Employers, volunteer organizations, educational institutions, and anyone needing reliable screening for employees or volunteers.

Background Check Process

• How does the background check process work?
  Order your check online, provide requested information, then our team conducts required screenings (criminal record, credit, education, etc.). Results are delivered securely.

• How long does a background check take?
  Most checks are completed within 1-3 business days, depending on the types of checks required.

• What information is needed to order a background check?
  Usually: candidate’s full name, date of birth, address, consent form, and government-issued ID.

Vulnerable Sector Checks

• What is a vulnerable sector check?
  A Canadian police records check plus screening for pardoned sexual offences, required for roles with children or vulnerable adults.

• What do I need to provide for a vulnerable sector check?
  You’ll need organizational details, position info, and possibly fingerprints for identity confirmation.

Results & Privacy

• Are my results confidential?
  Yes, your information is securely stored in Canada and complies with privacy legislation.

• How will I receive results?
  Results are sent securely via email or through the Alero platform.